Frequently asked questions
Dog Walking
How long do your group dog walking sessions last?
Typically our dog walkers are out and about for around 60 minutes, so including collection and drop-off, most dogs can be out of the house for up to 90 minutes.
What happens if it rains?
Dog walking goes ahead, rain or shine! The only occasion where the weather will affect our walks is if it becomes unsafe to drive due to snow, ice, or flooding, for example. In severe summer heat, walks can become affected when temperatures reach over 22 degrees. In these circumstances the safety of your dog always comes first; please visit our severe weather section in your contract for more details.
How many dogs do you walk at any one time?
I am insured to take out a maximum of six dogs on my group walks. The dogs on each walk are matched up according to size and energy levels, and a lot of consideration is taken to ensure the safest and most balanced environment is achieved on each and every walk.
My dog isn't always very sociable and can be very nervous around other dogs. Do you think they would suit group walks?
If you have a nervous dog who isn't well socialised, we can work with them on a one-to-one basis prior to them joining the pack for group dog walks. This helps us get to know them, put them at ease, and make them feel comfortable before working with and introducing boundaries using positive reinforcement training to demonstrate appropriate behaviour that will benefit them when around other dogs. Then, when we are ready, they are introduced slowly to small groups at a time, ensuring they have the optimal amount of time and space to settle in and around the others. For more details, ask us about our Introduction to the pack sessions and find out how this may benefit you and your dog.
Pet Sitting
I've not used a dog sitter before; how does it work?
It all starts with a free meet and greet in your home so that we can get to know each other. We will then discuss the typical routine of your dogs and how I can incorporate that into my stay with them. The meet and greet is also a perfect opportunity for you to answer any questions that you may have face-to-face. Following the meet and greet, you will receive a contract via email to help us share important information about your dogs, and finally we will join you on a walk in your local area to see the dogs in action and answer any final questions before our stay.
How long will my dog(s) be left alone for during the day?
The dogs are always exercised each day before they are left alone for typically between 4 and 6 hours. This will be discussed and agreed upon at the meet and greet and is likely to be as similar as possible to their normal daily routine.
How often will my dog(s) be walked?
A 24-hour pet sit typically includes a 60 minute dog walk; any extra walks can be arranged subject to an extra fee.
What happens on the day that we return?
Before you return home, the dogs will have been walked and the house left as it was found. We will also be available should, for example, your flights be delayed.
Do you offer a home boarding service?
Unfortunately, we do not offer home boarding; however, we can recommend our friends over at Broad Oaks Dog Retreat. At Broad Oaks, they offer a home-from-home bespoke dog boarding service at the foot of the Quantock Hills. So if you'd like to give your dog a little holiday of their own while you are away, then visit them now for more details at Broad Oaks Dog Retreat
Pet Care
Do you offer a drop-in service during the day, and if so, what would this include?
Whether you are away and need some care for your cats, feeding your rabbit, or dropping in to keep your puppy entertained, we can help. Our drop-in service includes any necessary care, including litter tray cleaning, feeding, toilet breaks, and water changes.
For any other information on any of our services, please get in touch using the contact us section at the bottom of the home page.